1. Overview

At Velarex Group LLC, we strive to ensure your complete satisfaction with our AI chatbot services. This Refund Policy explains the conditions under which refunds may be issued.

2. Eligibility for Refunds

• Refunds are available only for subscription fees if requested within 7 days of the initial purchase.
• After the 7-day period, all sales are final and non-refundable.
• Refunds are not provided for services that have been fully delivered or used, including custom chatbot setups or additional integrations.

3. How to Request a Refund

• To request a refund, please contact our support team at [email protected] with your order details and reason for the refund.
• Refund requests will be reviewed and processed within 5 business days.

4. Non-Refundable Items

• Setup fees, custom development fees, and any third-party service charges are non-refundable.
• Partial refunds are not provided for partially used subscriptions.

5. Cancellation Policy

• You may cancel your subscription at any time to avoid future billing.
• Cancellation will take effect at the end of your current billing cycle.

6. Changes to Refund Policy

• Velarex Group LLC reserves the right to update this Refund Policy at any time. Changes will be posted on this page.

7. Contact Us

If you have questions about this Refund Policy, please contact us at:

Email: [email protected]
Address: Velarex Group LLC, [30 N Gould St Ste R
Sheridan, WY 82801]